Information Services Assessment

Objective: Provide a comprehensive assessment for your information services and technology strategy, management, operations, and/or infrastructure. The assessment’s scope may examine particular components of your information services or your full IS function.

Guaranteed Results: Tangible, pragmatic, and achievable recommendations intended to help your bottom line through improved business efficiency; increased effectiveness of your information services; and/or the performance / availability / reliability of your information technology.

Scope The assessment scope may include some or all of the following Critical Service Areas and Key IS Processes.

• Critical IS Service Areas
  • Leadership and Management: Architecture; Planning and decision-making; Budgeting and capital planning; Service definitions; IS process management; Staffing levels, skill sets, and management.
  • Network and Systems: Technical architecture and infrastructure design; Network, server, and desktop administration and operations; Security and threat prevention; Backup, recovery, and archive; Database administration, Email administration, Business application operations.
  • User Support: Processes and procedures; Resources; Service levels and quality; Knowledge management; Supporting tools and technologies.
  • Business Applications: Applications architecture; Software Life Cycle; Portfolio of Network, server, and desktop applications; Application administration and support; Service quality; Business process gap analysis.
  
  
• Key IS Processes
  • IS Administration: Policies and procedures; Defined administration tasks and schedules; Supporting technologies and resources.
  • Problem Management: Procedures; Tracking and reporting; Response times; Resolution methods and times; Knowledge management;
  • Project Management: Policies and procedures; Methodologies; Communications; Tools; Resources;
  • Change / Release Management: Procedures; Planning and documentation; Tracking and reporting.
  • Vendor Management: Strategy; Roles and responsibilities; Structure of relationships; Service quality management.
  • Contingency Planning: Planning and procedures; Components in place.